What is a Customer?

  • A Customer is the most important person in our business.
  • A Customer is not dependent on us – we are dependent on him.
  • A Customer is not an interruption of our work – he is the purpose of it.
  • A Customer does us a favor when he calls – we are not doing him a favor by serving him.
  • A Customer is part of our business – not an outsider.
  • A Customer is not a cold statistic – he is a flesh-and-blood human being with feelings and emotions like our own.
  • A Customer is not someone to argue or match wits with.
  • A Customer is not a person who brings us his wants – it is our job to fill those wants.
  • A Customer is deserving of the most courteous and attentive treatment we can give him.
  • A Satisfied Customer is the lifeblood of all the SeaMates┬« Companies’ business.